Insurance Customer Care Specialist - Growth & Team First

Johninsures; Roanoke Rapids (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Growth opportunities

Training & development

Bonus based on performance

Paid time off

Company parties

Competitive salary

Job summary

State Farm Agent Team Member in Roanoke Rapids is hiring a Customer Service Representative. This full-time role supports local households, helping them adjust insurance plans, file claims, and compare coverage options.

No sales targets; training is provided to build expertise and a long-term career. You will greet customers, answer questions, and collaborate with a friendly team to deliver remarkable service.

Qualifications

• Excellent communication skills in writing and speech.
• Comfortable using technology and digital tools.
• Willingness to study for and pass a State Insurance Exam.

Responsibilities

• Greet customers warmly and make them feel welcome.
• Assist customers with basic to complex insurance requests.
• Provide advice and recommendations tailored to client needs.
• Work as a team to deliver exemplary service.

Skills

Communication skills

Tech-savvy

Insurance exam ready

People-oriented

Detail-oriented

Team player

Job description

State Farm Agent Team Member in Roanoke Rapids is hiring a Customer Service Representative. This full-time role supports local households, helping them adjust insurance plans, file claims, and compare coverage options.

No sales targets; training is provided to build expertise and a long-term career. You will greet customers, answer questions, and collaborate with a friendly team to deliver remarkable service.