Customer Service Pro - Insurance Team Member (Flexible)

Stevenaft; North Carolina; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Job summary

An insurance company in North Carolina is looking for a Customer Service Representative - State Farm Agent Team Member to deliver exceptional customer experiences. The role involves engaging with customers through phone, email, and chat, assisting with policy inquiries, and collaborating with a dynamic team. Ideal candidates possess excellent communication skills and a tech-savvy mindset. Previous customer service experience is a plus. The position offers a competitive salary and various benefits, including health insurance and paid time off.

Qualifications

• Previous customer service experience is a plus, but not required.
• A positive and proactive attitude towards learning and growth.
• Willingness to obtain relevant insurance licenses (training will be provided).

Responsibilities

• Engaging with customers through various channels, including phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Collaborating with a dynamic team to ensure timely and effective issue resolution.

Skills

Excellent communication skills

Tech-savvy

Customer-oriented mindset

Ability to adapt to a fast-paced environment

Education

High school diploma or equivalent

College degree

Tools

Digital communication tools

Social media platforms

Job description

An insurance company in North Carolina is looking for a Customer Service Representative - State Farm Agent Team Member to deliver exceptional customer experiences. The role involves engaging with customers through phone, email, and chat, assisting with policy inquiries, and collaborating with a dynamic team. Ideal candidates possess excellent communication skills and a tech-savvy mindset. Previous customer service experience is a plus. The position offers a competitive salary and various benefits, including health insurance and paid time off.