Insurance Customer Care Specialist – Growth & Benefits

Sheila Wandell; Johnson City (TN); Hybrid; USD 34,000 - 50,000; Full time

Benefits offered by this job

Simple IRA w/matching

Health insurance

Paid time off

Bonus based on performance

Job summary

State Farm Agent Team Member in Johnson City, TN is seeking a Customer Service Representative to deliver exceptional customer experiences, handle inquiries, policy changes, and claims processing while coordinating with the local agency team.

The role is full-time and comes with benefits including health insurance, Simple IRA with matching, paid time off, and performance-based bonuses; prior customer service experience and the ability to obtain a Property/Casualty license are preferred.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Must be able to obtain Property/Casualty Insurance license.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

State Farm Agent Team Member in Johnson City, TN is seeking a Customer Service Representative to deliver exceptional customer experiences, handle inquiries, policy changes, and claims processing while coordinating with the local agency team.

The role is full-time and comes with benefits including health insurance, Simple IRA with matching, paid time off, and performance-based bonuses; prior customer service experience and the ability to obtain a Property/Casualty license are preferred.