Insurance Customer Care Specialist (Non-Sales)

John Grimes - State Farm Agent; Rocky Mount (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Signing bonus

Health insurance

Paid time off

Training & development

Bonus based on performance

Job summary

John Grimes - State Farm Agent in Rocky Mount, NC is seeking a Customer Service Representative to help local households adjust insurance plans, file claims, and obtain quotes. You will personalize recommendations, answer questions, and ensure a remarkable service experience.

No insurance background is required; we provide training, a friendly team, competitive pay, 401(k) matching, health insurance, paid time off, signing bonus, and growth potential.

Qualifications

• Excellent written and verbal communication, plus active listening.
• Customer-service focused with ability to tailor solutions.
• Comfortable using technology and software.
• Pro-active problem solver and team player.
• Willing to study for and pass a State Insurance Exam.
• No prior insurance background required; training provided.

Responsibilities

• Greet customers warmly and make them feel welcome.
• Assist State Farm customers with requests and inquiries.
• Provide advice and tailored recommendations.
• Collaborate with team to maintain excellent service.

Skills

Communication skills

Customer service

Tech-savviness

Teamwork

Problem solving

Detail oriented

Education

State Insurance Exam prep

Job description

John Grimes - State Farm Agent in Rocky Mount, NC is seeking a Customer Service Representative to help local households adjust insurance plans, file claims, and obtain quotes. You will personalize recommendations, answer questions, and ensure a remarkable service experience.

No insurance background is required; we provide training, a friendly team, competitive pay, 401(k) matching, health insurance, paid time off, signing bonus, and growth potential.