Insurance Customer Care Specialist

The Baldwin Group Colleague, Inc.; Plano (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Westwood Insurance Agency in Plano, Texas is seeking a customer service professional to handle inbound calls and inquiries, assisting clients with coverage, billing, and policy questions.

You will rewrite or generate policies to meet client needs, participate in product training, and deepen knowledge of departmental processes to provide accurate, proactive support to customers in multiple areas.

Qualifications

• High school diploma or GED required.
• 1 year of relevant experience preferred.
• Property & Casualty license required/preferred.

Responsibilities

• Answer inbound calls with timely, accurate responses on coverage, billing and policy questions.
• Rewrite or generate policies by recommending coverages to meet client needs.
• Continued professional growth by completing corporate product training courses.
• Build knowledge of department processes and procedures to support customers.
• Provide comprehensive, well-informed responses to inquiries across areas.

Skills

Customer service

Communication

Inquiry handling

Education

High School Diploma/GED

Job description

Westwood Insurance Agency in Plano, Texas is seeking a customer service professional to handle inbound calls and inquiries, assisting clients with coverage, billing, and policy questions.

You will rewrite or generate policies to meet client needs, participate in product training, and deepen knowledge of departmental processes to provide accurate, proactive support to customers in multiple areas.