Insurance Customer Service Specialist

Westwood Insurance Agency, LLC; Plano (TX); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Westwood Insurance Agency, LLC is seeking a Customer Service Representative in Plano, Texas. The role focuses on providing timely, accurate service to customers via inbound calls, researching inquiries, and assisting with coverage, billing, and policy questions.

Ideal candidates have a High School Diploma or GED, at least 1 year of relevant experience, and a Property & Casualty license. The position is full-time with hybrid work arrangements and ongoing product training opportunities.

Qualifications

• Education: High School Diploma or GED required.
• Experience: 1 year relevant customer service experience.
• Licenses/Certifications: Property & Casualty license required.

Responsibilities

• Provide timely, accurate customer service by answering inbound calls, researching inquiries and responding to coverage, billing and policy related questions.
• Rewrite or generate new policies by recommending available coverages and products to meet client’s insurance needs.
• Continued professional growth by completing corporate product training courses throughout tenure with Westwood.
• Build knowledge of department processes and procedures to support customers in secondary areas and provide comprehensive, well-informed responses.

Skills

Customer service

Inbound calls

Research inquiries

Education

High School Diploma/GED

Property & Casualty license

Job description

Westwood Insurance Agency, LLC is seeking a Customer Service Representative in Plano, Texas. The role focuses on providing timely, accurate service to customers via inbound calls, researching inquiries, and assisting with coverage, billing, and policy questions.

Ideal candidates have a High School Diploma or GED, at least 1 year of relevant experience, and a Property & Casualty license. The position is full-time with hybrid work arrangements and ongoing product training opportunities.