Hybrid Insurance Customer Support Specialist

Westwood Insurance Agency, LLC; Plano (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work arrangement

Training and development programs

Job summary

Westwood Insurance Agency, LLC is seeking a Customer Service Representative in Plano, TX to provide timely, accurate responses to inquiries about coverage, billing, and policies. You will help rewrite policies to meet client needs and participate in ongoing corporate training for professional growth.

The role emphasizes customer service excellence, familiarity with homeowners/auto policies, and a hybrid work arrangement with in-person collaboration in Plano.

Qualifications

• Education: High School Diploma/GED
• Experience: 1 year relevant experience
• Licenses/Certifications: Property & Casualty insurance license
• Computer Skills: Basic computer literacy skills are required

Responsibilities

• Provide timely, accurate customer service by answering inbound calls, researching inquiries and responding to coverage, billing and policy related questions
• Rewrite or generate new policies by recommending available coverages and products to meet client’s insurance needs
• Continued professional growth by completing various corporate product training courses throughout tenure with Westwood
• Build customer service knowledge by taking personal initiative for learning additional processes and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries

Skills

Basic computer literacy

Customer service

Education

High School Diploma/GED

Property & Casualty license

Job description

Westwood Insurance Agency, LLC is seeking a Customer Service Representative in Plano, TX to provide timely, accurate responses to inquiries about coverage, billing, and policies. You will help rewrite policies to meet client needs and participate in ongoing corporate training for professional growth.

The role emphasizes customer service excellence, familiarity with homeowners/auto policies, and a hybrid work arrangement with in-person collaboration in Plano.