Insurance Services Specialist: Fast, Accurate Support

Westwood Insurance Agency; Plano (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Westwood Insurance Agency, a large personal lines agency, is seeking a customer service representative in Plano, TX. The role focuses on answering inbound calls, researching inquiries, and responding to coverage and billing questions to ensure smooth policy handling.

The position involves rewriting or generating new policies by recommending coverages, and ongoing professional development through corporate training programs offered by Westwood. A Property & Casualty license is required.

Qualifications

• Education: High School Diploma or GED.
• Experience: 1 year relevant experience.

Responsibilities

• Provide timely, accurate customer service by answering inbound calls and researching inquiries.
• Rewrite or generate new policies by recommending available coverages and products to meet client’s insurance needs.
• Continuing professional growth by completing various corporate product training courses during tenure with Westwood.
• Build customer service knowledge by learning additional processes and client-specific procedures to support customers.

Education

High School Diploma/GED

Job description

Westwood Insurance Agency, a large personal lines agency, is seeking a customer service representative in Plano, TX. The role focuses on answering inbound calls, researching inquiries, and responding to coverage and billing questions to ensure smooth policy handling.

The position involves rewriting or generating new policies by recommending coverages, and ongoing professional development through corporate training programs offered by Westwood. A Property & Casualty license is required.