Customer Service Representative - Westwood Insurance Agency

Westwood Insurance Agency, LLC; Plano (TX); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Westwood Insurance Agency, LLC is seeking a Customer Service Representative in Plano, Texas. The role focuses on providing timely, accurate service to customers via inbound calls, researching inquiries, and assisting with coverage, billing, and policy questions.

Ideal candidates have a High School Diploma or GED, at least 1 year of relevant experience, and a Property & Casualty license. The position is full-time with hybrid work arrangements and ongoing product training opportunities.

Qualifications

• Education: High School Diploma or GED required.
• Experience: 1 year relevant customer service experience.
• Licenses/Certifications: Property & Casualty license required.

Responsibilities

• Provide timely, accurate customer service by answering inbound calls, researching inquiries and responding to coverage, billing and policy related questions.
• Rewrite or generate new policies by recommending available coverages and products to meet client’s insurance needs.
• Continued professional growth by completing corporate product training courses throughout tenure with Westwood.
• Build knowledge of department processes and procedures to support customers in secondary areas and provide comprehensive, well-informed responses.

Skills

Customer service

Inbound calls

Research inquiries

Education

High School Diploma/GED

Property & Casualty license

Job description

## Customer Service Representative - Westwood Insurance AgencyApply: Plano, Texas, US: Full time: Posted Yesterday: JR110087**Westwood Insurance Agency is one of the largest personal lines agencies in the US. Since 1952, we’ve helped more than a million customers protect what matters most. Licensed in all 50 states, Westwood represents hundreds of insurance products offered by the country’s top insurance companies. That’s an advantage for our customers, who benefit from a wide selection of products and pricing. Westwood works closely with home builders and mortgage companies to provide homeowners insurance that is fast, easy, and hassle-free. Our technology-based approach simplifies the process by incorporating insurance into the closing process. The result is happier customers and more on-time closing.** **As a full-service agency, we can help customers find the right coverage for their circumstances from a wide variety of insurance products, including homeowners and renters policies, auto insurance, specialty item and special event endorsements, small business insurance, umbrella policies, and much more.****PRIMARY RESPONSIBILITIES:*** Provide timely, accurate customer service by answering inbound calls, researching inquiries and responding to coverage, billing and policy related questions* Rewrite or generate new policies by recommending available coverages and products to meet client’s insurance needs* Continued professional growth by completing various corporate product training courses throughout tenure with Westwood* Build customer service knowledge by taking personal initiative for learning additional processes and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries* Gain knowledge of department processes and procedures**Required Qualifications:** **Education:** High School Diploma/GED **Experience:** 1 year relevant experience **Licenses/Certifications: Property & Casualty insurance license****#LI-JW1****#LI-HYBRID**