Insurance Customer Care Specialist

Reliance Matrix; Phoenix (AZ); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) match

Medical plans (3 options)

Dental and vision coverage

Life & Disability Insurance

Paid Time Off (at least 20 days)

Parental Leave & Adoption Assistance

Hybrid work arrangements

Tuition Reimbursement

Volunteer days

Employee Resource Group

Job summary

Reliance Matrix in the United States (Arizona) is seeking a Customer Care Representative to handle inbound calls, explain policy details, and assist with claim status and service inquiries. You will build rapport, resolve inquiries, and support customers and business partners across multiple systems.

Requirements include 1–3 years of call center experience, strong communication, and the ability to work 8:00 am–7:00 pm EST.

Qualifications

• High School Diploma, or equivalent; Associate degree highly preferred.
• 1-3 years of call center or customer service experience required.
• Ability to work any shift during hours of operations, 8:00 am – 7:00 pm EST, Monday – Friday.
• Excellent verbal and written communication skills.
• Excellent problem-solving skills to handle customer problems in a timely and professional manner.
• Financial Services or Insurance industry experience preferred.
• Proficient in Microsoft Office applications.

Responsibilities

• Handles inbound calls from Policyholders, Employees, Brokers, and Claimants.
• Explains policy/contract details and assists with claim status.
• Resolves a wide variety of questions and inquiries for customers.
• Maintains productivity and quality in a fast-paced environment.
• Collaborates with teammates and follows up on inquiries as needed.
• Navigates multiple systems to service customers and troubleshoot issues.
• Completes assigned tasks and duties as needed.

Skills

Verbal communication

Written communication

Problem solving

Time management

Customer focus

Relationship building

Team collaboration

Adaptability

Education

High School Diploma or equivalent

Associates degree preferred

Tools

Microsoft Office Applications

Job description

Reliance Matrix in the United States (Arizona) is seeking a Customer Care Representative to handle inbound calls, explain policy details, and assist with claim status and service inquiries. You will build rapport, resolve inquiries, and support customers and business partners across multiple systems.

Requirements include 1–3 years of call center experience, strong communication, and the ability to work 8:00 am–7:00 pm EST.