Senior Claims Care Specialist (Remote)

Matrix Absence Management, Inc.; United States; Hybride; USD 27 000 - 36 000; Plein temps

Avantages offerts par ce poste

Hybrid work arrangements

401(k) matching

Medical plans

Paid Time Off

Résumé du poste

Reliance Matrix operates a Customer Care Center that handles inbound and outbound calls, supporting claims processing with a strong emphasis on confidentiality and HIPAA compliance. The role requires empathy, precise documentation, and efficient handling of routine inquiries, across varied shifts and holidays within a fast-paced environment.

The successful candidate will have 2-3 years of call center or equivalent experience, with excellent communication skills and proficiency in MS Office and

Qualifications

• GED or High School Diploma required.
• 2-3 years of call center or equivalent customer service experience.
• Exceptional interpersonal communication skills and the ability to work with a diverse workforce.
• Experience using web-based programs and high-speed home internet for remote work.

Responsabilités

• Provide detailed information to claimants regarding short-term disability, insured or self-insured claims, and leave claims.
• Handle inbound calls from clients and claimants, address inquiries and resolve issues related to claims and leave processes.
• Perform outbound voice tasks for selected clients and claimants with timely communication and follow-up.
• Document client and claimant data accurately in the system to aid claim processing.
• Answer routine claims questions and provide intake/process reporting information.

Connaissances

Call center experience

Interpersonal communication

Active listening

MS Office proficiency

HIPAA knowledge

Remote work discipline

Formation

GED or High School Diploma

Outils

Word

Excel

Outlook

Description du poste

Reliance Matrix operates a Customer Care Center that handles inbound and outbound calls, supporting claims processing with a strong emphasis on confidentiality and HIPAA compliance. The role requires empathy, precise documentation, and efficient handling of routine inquiries, across varied shifts and holidays within a fast-paced environment.

The successful candidate will have 2-3 years of call center or equivalent experience, with excellent communication skills and proficiency in MS Office and