Remote Senior Customer Care Specialist

Reliance Matrix; Arizona; Hybrid; USD 27,000 - 36,000; Full time

Benefits offered by this job

Performance bonus

401(k) company match

Medical plans

Dental and vision coverage

Life & Disability Insurance

PTO & holidays

Hybrid work arrangements

Tuition Reimbursement

Job summary

Reliance Matrix is seeking a Customer Care Representative Sr. to ensure an exceptional claimant experience. You will manage inbound/outbound calls, document details accurately, and assist claimants with questions and timelines for intake and reporting.

The role emphasizes empathy, confidentiality, and professional communication in a fast-paced, remote-friendly environment with flexible schedules and strong team collaboration.

Qualifications

• GED or High School Diploma required.
• 2-3 years of call center or equivalent customer service experience preferred.
• Exceptional interpersonal communication skills and the ability to work with a diverse workforce.
• Experience using web-based programs and a reliable high-speed internet connection for remote work.

Responsibilities

• Provide claimant details for short-term disability and leave claims.
• Handle inbound calls from clients and claimants; address inquiries and resolve issues.
• Perform outbound calls and follow-ups for selected clients and claimants.
• Accurately document client information to support claims processing.
• Answer routine claims questions and explain intake and reporting timelines.
• Resolve routine administrative technical issues for source systems.
• Maintain confidentiality in accordance with HIPAA and protect claimant data.
• Support claimants to achieve first-call resolutions and smooth workflow.

Skills

Customer Service Skills

Communication Skills

Empathy and Compassion

Attention to Detail

Technical Proficiency

Multitasking

Problem-Solving

Confidentiality

Patience and Understanding

Organizational Skills

Adaptability

Interpersonal Skills

Self-Motivation

Active Listening

Education

GED or High School Diploma

2-3 years of call center experience or equivalent

Tools

MS Office (Word, Excel, Outlook)

Web-based programs

Job description

Reliance Matrix is seeking a Customer Care Representative Sr. to ensure an exceptional claimant experience. You will manage inbound/outbound calls, document details accurately, and assist claimants with questions and timelines for intake and reporting.

The role emphasizes empathy, confidentiality, and professional communication in a fast-paced, remote-friendly environment with flexible schedules and strong team collaboration.