Insurance Customer Care & Sales Specialist

American Family Insurance; Phoenix (AZ); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Pension plan

Paid time off

Job summary

American Family Insurance is seeking a customer-focused professional in Phoenix to support insureds, clients, and partners across multiple channels. The role emphasizes accurate policy knowledge, billing support, and timely issue resolution.

You're expected to maintain required licenses, complete pre-licensing if unlicensed, and participate in ongoing training. The position offers competitive hourly compensation with relocation support for eligible candidates.

Qualifications

• Demonstrated experience providing customer-driven solutions or service.
• Basic math knowledge (arithmetic, averages, percentages).
• Experience in a customer service environment (face-to-face or contact center).
• Ability to take the lead and guide customers to resolution.

Responsibilities

• Responds to customer interactions regarding billing, policy coverage, and policy changes.
• Accepts ownership of requests and provides thorough service to ensure customer satisfaction.
• Empowered to take risks and make exception decisions.
• Reviews the situation to ensure decisions are appropriate for the customer and organization.
• Supports peer development through information sharing and training participation.
• Learns, embraces, and applies process improvement concepts in day-to-day work.
• Attends scheduled training classes and development opportunities.

Skills

Customer service

Problem solving

Lead to resolution

Education

Property and Casualty license

Pre-licensing course

Job description

American Family Insurance is seeking a customer-focused professional in Phoenix to support insureds, clients, and partners across multiple channels. The role emphasizes accurate policy knowledge, billing support, and timely issue resolution.

You're expected to maintain required licenses, complete pre-licensing if unlicensed, and participate in ongoing training. The position offers competitive hourly compensation with relocation support for eligible candidates.