Insurance Customer Care & Sales Specialist

American Family Insurance Agency Staff; Denver (CO); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Pension plan

Annual incentive

Holidays & PTO (23 days)

Student loan repayment

Paid-family leave

Reasonable accommodation availability

Job summary

American Family Insurance Agency Staff in Denver is seeking a customer service-focused role to assist insureds, clients, and partners with billing, policy coverage, and changes. You will handle inquiries across phone, email, chat, and social channels while upholding service standards and company values.

The position emphasizes ownership of customer requests, guidance toward resolution, and participation in training and process improvement initiatives.

Qualifications

• Experience delivering customer-driven solutions or service.
• Basic knowledge of arithmetic, percentages, etc.
• Experience in a customer service environment (face-to-face or contact center).
• If unlicensed, provide proof of pre-licensing completion for your resident state.

Responsibilities

• Respond to customer interactions about billing, policy coverage, and changes via multiple channels.
• Own requests and provide thorough service to ensure customer satisfaction.
• Reviews situations to ensure decisions are appropriate for customer and organization.
• Assist peers through information sharing and development.
• Learn and apply process improvement concepts in day-to-day work.
• Attend training sessions and participate in development opportunities.

Skills

Customer service

Math basics

Leadership

Licensing required/pre-licensing

Job description

American Family Insurance Agency Staff in Denver is seeking a customer service-focused role to assist insureds, clients, and partners with billing, policy coverage, and changes. You will handle inquiries across phone, email, chat, and social channels while upholding service standards and company values.

The position emphasizes ownership of customer requests, guidance toward resolution, and participation in training and process improvement initiatives.