Client Care & Sales Specialist

American Family Insurance Agency Staff; Keene (NH); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Pension plan

Paid holidays (9 days)

Job summary

American Family Insurance Agency Staff in the United States is seeking a customer service professional to support insureds, clients, advisors, and partners. The role emphasizes accurate problem-solving, responsive communication, and knowledge growth to meet performance goals.

Responsibilities include handling billing, policy changes, and inquiries via phone, email, chat, and other channels. A focus on service quality and continual learning guides daily work.

Qualifications

• Experience delivering customer-driven solutions, support or service.
• Basic math skills: arithmetic, averaging, percentages.
• Experience in a customer service environment (face-to-face or contact center).
• Ability to lead customers to resolution.
• If unlicensed, provide proof of pre-licensing course.

Responsibilities

• Responds to customer interactions regarding billing, policy coverage, and policy changes.
• Accepts ownership of requests and provides thorough service to ensure customer satisfaction.
• Empowered to take risks and make exception decisions to benefit customer and the organization.
• Assists with peer development through information and knowledge sharing.
• Learns and applies process improvement concepts in day-to-day work.
• Attends training and development opportunities to expand customer service skills.

Skills

Customer solutions

Mathematics

Customer service experience

Lead to resolution

Pre-licensing readiness

Job description

American Family Insurance Agency Staff in the United States is seeking a customer service professional to support insureds, clients, advisors, and partners. The role emphasizes accurate problem-solving, responsive communication, and knowledge growth to meet performance goals.

Responsibilities include handling billing, policy changes, and inquiries via phone, email, chat, and other channels. A focus on service quality and continual learning guides daily work.