Insurance Customer Care & Sales Specialist

American Family Insurance; Boston (MA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) contribution

Pension plan

Annual incentive

9 paid holidays

Paid time off (23 days)

Student loan repayment program

Paid-family leave

Job summary

American Family Insurance in Boston, MA is seeking a customer-focused team member to support insureds, clients, and partners. You will continually develop knowledge and skills to meet service expectations and contribute to key performance indicators aligned with company values.

The role emphasizes handling billing and policy questions, guiding customers to resolution, and participating in ongoing training to enhance service quality.

Qualifications

• Customer-driven solutions experience and service orientation.
• Basic math knowledge (arithmetic, percentages, etc.).
• Experience in a customer service environment (phone, in-person, or contact center).

Responsibilities

• Responds to customer interactions regarding billing, policy coverage, and policy changes across multiple channels.
• Accepts ownership of requests and provides thorough service to ensure complete satisfaction.
• Empowered to make appropriate decisions and guide customers to resolution.
• Assist with peer development through information sharing and training participation.
• Identify opportunities for process improvement and communicate recommendations.

Skills

Customer service experience

Mathematics basics

Problem resolution

Licensing knowledge

Job description

American Family Insurance in Boston, MA is seeking a customer-focused team member to support insureds, clients, and partners. You will continually develop knowledge and skills to meet service expectations and contribute to key performance indicators aligned with company values.

The role emphasizes handling billing and policy questions, guiding customers to resolution, and participating in ongoing training to enhance service quality.