Insurance Customer Care Pro - Flexible Schedule

Kamer Agency - Farm Bureau; Holland (MI); Presencial; USD 32 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training & development

Resumo da oferta

Kamer Agency - Farm Bureau is seeking an Insurance Customer Service Representative to act as the front line for clients, delivering timely information and ensuring a positive experience. You will handle inquiries, guide clients through policy details, and support renewals with accuracy and empathy.

This role emphasizes strong communication, teamwork, and a proactive approach to solving problems within a fast-paced insurance environment.

Qualificações

• Interest in marketing products and services based on customer needs.
• Excellent written and verbal communication.
• Detail oriented with ability to multitask.
• Proactive in problem solving and able to learn computer functions.
• Able to work effectively in a team environment.
• Property/Casualty license required.

Responsabilidades

• Establish customer relationships and follow up with customers as needed.
• Respond to customer inquiries via phone and email.
• Provide information about insurance policies, coverage, and claims processes.
• Assist clients with policy changes, updates, and renewals.
• Investigate and resolve customer issues with empathy and professionalism.
• Educate customers about insurance options using a needs-based approach.

Conhecimentos

Communication skills

Multitasking

Team player

Problem solving

Learning ability

Attention to detail

Formação académica

Property/Casualty license

Descrição da oferta de emprego

Kamer Agency - Farm Bureau is seeking an Insurance Customer Service Representative to act as the front line for clients, delivering timely information and ensuring a positive experience. You will handle inquiries, guide clients through policy details, and support renewals with accuracy and empathy.

This role emphasizes strong communication, teamwork, and a proactive approach to solving problems within a fast-paced insurance environment.