Customer Service Pro: Flexible Schedule & Growth Path

Kremer Agency; Westminster (MD); Vor Ort; USD 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

License reimbursement

Bonus based on performance

Flexible schedule

Opportunity for advancement

Training & development

Company parties

Zusammenfassung

Kremer Agency, a State Farm agent, seeks a Customer Service Representative to deliver exceptional service to policyholders. You will handle inquiries, updates, and claims across phone, email, and chat.

You'll use digital tools to engage a younger demographic and work with a collaborative team to resolve issues quickly. A high school diploma is required; licensing training will be provided and advancement opportunities exist.

Qualifikationen

• Excellent written and verbal communication skills.
• Comfort with digital tools and social media.
• Customer-focused mindset with a desire to exceed expectations.
• Able to adapt in a fast-paced environment.
• Previous customer service experience is a plus but not required.

Aufgaben

• Engaging with customers through phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Utilizing digital tools to connect with a younger demographic.
• Collaborating with a dynamic team to resolve issues promptly.
• Proactively identifying opportunities to enhance customer satisfaction.

Kenntnisse

Excellent communication

Tech-savvy

Customer-focused

Adaptability

Customer service experience

Ausbildung

High school diploma or equivalent

College degree is a plus

Tools

Digital tools

Jobbeschreibung

Kremer Agency, a State Farm agent, seeks a Customer Service Representative to deliver exceptional service to policyholders. You will handle inquiries, updates, and claims across phone, email, and chat.

You'll use digital tools to engage a younger demographic and work with a collaborative team to resolve issues quickly. A high school diploma is required; licensing training will be provided and advancement opportunities exist.