Insurance Customer Care & Ops Manager

Derekgromko; Cheshire (CT); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Training & development

401(k)

401(k) matching

Performance bonus

Company events

Competitive salary

Free snacks

Job summary

Derekgromko in Cheshire, CT is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. This role focuses on communication, organization, and coordination of customer interactions.

The right candidate has strong communication skills, attention to detail, and experience in customer service or office management. This on-site position includes opportunities for growth and a supportive team environment.

Qualifications

• Excellent communication and organizational skills.
• Ability to manage multiple priorities and stay organized.
• Experience in customer service, office management, sales, or administrative support.
• Must be able to obtain applicable state insurance licenses.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and daily service activities.
• Handle auto & home insurance questions.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates and billing inquiries.

Skills

Excellent communication

Organizational skills

Attention to detail

Prior customer service experience

Bilingual Spanish

Job description

Derekgromko in Cheshire, CT is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. This role focuses on communication, organization, and coordination of customer interactions.

The right candidate has strong communication skills, attention to detail, and experience in customer service or office management. This on-site position includes opportunities for growth and a supportive team environment.