Customer Care Manager - Growth & Community Impact

Denverhighlandsinsurance; Denver (CO); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

A local insurance agency in Denver is seeking a Customer Care Manager to provide exceptional service and support to clients in an in-office role. Responsibilities include managing customer inquiries, assisting with policy updates, and supporting the claims process. Ideal candidates should have strong communication and organizational skills as well as a service-first mindset. The role offers competitive compensation between $55,000 and $65,000 along with licensing support and opportunities for advancement.

Qualifications

• Willingness to obtain Property & Casualty and Life & Health licenses with full training.
• Prior customer service or administrative experience preferred.
• Professional, dependable, and team-oriented work style.

Responsibilities

• Manage daily customer inquiries and service requests with professionalism.
• Assist with policy updates, billing questions, endorsements, and basic policy reviews.
• Support customers through the claims process and follow up as needed.
• Maintain accurate documentation of customer interactions and service activity.

Skills

Strong communication

Organization

Relationship-building skills

Calm demeanor during stress

Job description

A local insurance agency in Denver is seeking a Customer Care Manager to provide exceptional service and support to clients in an in-office role. Responsibilities include managing customer inquiries, assisting with policy updates, and supporting the claims process. Ideal candidates should have strong communication and organizational skills as well as a service-first mindset. The role offers competitive compensation between $55,000 and $65,000 along with licensing support and opportunities for advancement.