Customer Experience & Service Manager

Maegan Bouc - State Farm Agent; Omaha (NE); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Parental leave

Training & development

Company parties

Competitive salary

Job summary

Bouc Insurance and Financial Services Inc is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers in the Omaha area. This role focuses on communication, organization, and coordination of customer interactions.

The ideal candidate will manage inquiries, coordinate team workflows, assist with billing and policy reviews, and contribute to community outreach efforts, helping grow the business while delivering exceptional service.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication skills

Organizational skills

Attention to detail

Prior customer service experience

Team coordination

Job description

Bouc Insurance and Financial Services Inc is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers in the Omaha area. This role focuses on communication, organization, and coordination of customer interactions.

The ideal candidate will manage inquiries, coordinate team workflows, assist with billing and policy reviews, and contribute to community outreach efforts, helping grow the business while delivering exceptional service.