Insurance Customer Service Manager — Lead & Grow Client Care

Brianarends; Prospect (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Simple IRA with employer match

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading insurance agency in Prospect, CT is seeking a Customer Service Manager to oversee operations and provide exceptional client experiences. The ideal candidate has experience in customer service, strong leadership skills, and is willing to obtain an active insurance license. The role involves responding to inquiries and coordinating with team members to enhance community support. Competitive salary and benefits are offered, including health insurance and flexible schedule.

Qualifications

• Experience in customer service and customer management, preferably in the insurance industry.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Respond to customer inquiries about insurance policies and claims.
• Assist in policy changes and maintain accurate customer records.

Skills

Customer service experience

Organizational skills

Leadership

Bilingual in Spanish

Problem-solving abilities

Education

Active insurance license (willing to obtain)

Job description

A leading insurance agency in Prospect, CT is seeking a Customer Service Manager to oversee operations and provide exceptional client experiences. The ideal candidate has experience in customer service, strong leadership skills, and is willing to obtain an active insurance license. The role involves responding to inquiries and coordinating with team members to enhance community support. Competitive salary and benefits are offered, including health insurance and flexible schedule.