Customer Care Manager — Insurance Team Lead

ProtectWithPlatz; Bohemia (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Free food & snacks

Paid time off

Parental leave

Job summary

Protectwithplatz is seeking a Customer Care Manager in Bohemia, NY to oversee daily service operations and ensure a positive customer experience. This role requires excellent communication and organizational skills, paired with a strong focus on relationship-building and community support.

Responsibilities include managing customer inquiries, coordinating team workflows, and tracking service metrics. The position offers an annual salary range of $50,000 to $70,000 along with various benefits including 401(k) matching and paid time off.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication skills

Organizational skills

Attention to detail

Customer service experience

Job description

Protectwithplatz is seeking a Customer Care Manager in Bohemia, NY to oversee daily service operations and ensure a positive customer experience. This role requires excellent communication and organizational skills, paired with a strong focus on relationship-building and community support.

Responsibilities include managing customer inquiries, coordinating team workflows, and tracking service metrics. The position offers an annual salary range of $50,000 to $70,000 along with various benefits including 401(k) matching and paid time off.