Insurance Customer Service Manager

LHH; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

LHH partners with an established insurance organization to recruit a Group Customer Care Manager overseeing group life and health insurance operations. You will lead end-to-end customer care for those products, shaping service outcomes and stakeholder satisfaction.

The role requires strong leadership in group insurance operations, with a focus on onboarding, enrollment, billing, claims, and policy administration, as well as a commitment to coaching a high-performing team and driving process

Qualifications

• Experience leading group insurance operations teams.
• Background in group life and/or health insurance administration.
• Strong knowledge of billing, enrollment, claims, and policy administration.
• Experience managing customer relationships and escalated service issues.
• Process improvement experience (Lean, Six Sigma, workflow optimization a plus)

Responsibilities

• Group onboarding and implementation
• EDI and enrollment administration
• Billing, payment processing, and policy administration
• Claims customer service and account management
• Process improvement initiatives and operational excellence
• Team development, coaching, and performance management

Skills

Group insurance operations leadership

Lean/Six Sigma

Analytical skills

Customer relationship management

Team coaching

Job description

I'm partnering with an established insurance organization seeking a Group Customer Care Manager to lead operations supporting group life and health insurance products.

This is a leadership role overseeing:

• Group onboarding and implementation
• EDI and enrollment administration
• Billing, payment processing, and policy administration
• Claims customer service and account management
• Process improvement initiatives and operational excellence
• Team development, coaching, and performance management

We're looking for someone with:

• Experience leading group insurance operations teams
• Background in group life and/or health insurance administration
• Strong knowledge of billing, enrollment, claims, and policy administration
• Experience managing customer relationships and escalated service issues
• Process improvement experience (Lean, Six Sigma, workflow optimization a plus)
• Strong analytical and leadership skills

This is an excellent opportunity to make a significant impact on a growing operation while leading a team focused on delivering exceptional customer service.