Insurance Customer Care Expert | Growth & PTO, Mon-Fri

Winterville Insurance; Winterville (NC); Presencial; USD 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Appreciation Lunches

Team Building Events

Home and Work Life Balance

Family Friendly

Descripción de la vacante

Winterville Insurance seeks a Customer Service Representative in Winterville, North Carolina. You will be at the forefront of client interactions, ensuring satisfaction and reliable support in a collaborative office setting.

Qualifications include a high school diploma, insurance industry experience preferred, and a willingness to obtain a P&C license within 90 days with licensing assistance available. Strong communication and organizational skills are essential.

Formación

• P&C license preferred; willing to train and must obtain within 90 days of hire; licensing assistance available.
• Education: High school diploma or equivalent required.
• Experience: Prior experience in customer service in the insurance industry strongly preferred.
• Communication: Excellent verbal and written communication skills essential.
• Problem-solving: Strong ability to handle and resolve customer issues effectively.
• Customer focus: Demonstrated commitment to exceeding customer expectations and providing exceptional service.
• Organizational skills: Ability to manage multiple tasks and priorities with attention to detail.
• Tech-savvy: Proficiency in using standard office software and familiarity with CRM systems.
• Team collaboration: Capable of working collaboratively in a team-centric environment.
• Adaptability: Willingness to adapt to changes in a dynamic working environment.

Responsabilidades

• Customer Interaction: Engage with clients via phone, email, and in-person, ensuring a seamless and positive experience.
• Complaint Resolution: Manage and resolve customer complaints promptly and effectively, maintaining exceptional service standards.
• Information Provision: Educate clients on products, policies, and procedures to facilitate informed decisions.
• System Updates: Enter and update customer information in the company's database accurately.
• Feedback Gathering: Collect customer feedback and communicate insights to management for service improvement.
• Team Collaboration: Work closely with colleagues to ensure consistent service and support initiatives aimed at customer satisfaction.

Conocimientos

Customer service

Communication

Problem solving

Team collaboration

Adaptability

Educación

High school diploma or equivalent

Herramientas

CRM systems

Office software

Descripción del empleo

Winterville Insurance seeks a Customer Service Representative in Winterville, North Carolina. You will be at the forefront of client interactions, ensuring satisfaction and reliable support in a collaborative office setting.

Qualifications include a high school diploma, insurance industry experience preferred, and a willingness to obtain a P&C license within 90 days with licensing assistance available. Strong communication and organizational skills are essential.