Insurance Customer Service Representative

Winterville Insurance; Winterville (NC); Presencial; USD 32.000 - 46.000; Tempo integral

Benefícios oferecidos por esta vaga

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Appreciation Lunches

Team Building Events

Home and Work Life Balance

Family Friendly

Resumo da vaga

Winterville Insurance seeks a Customer Service Representative in Winterville, North Carolina. You will be at the forefront of client interactions, ensuring satisfaction and reliable support in a collaborative office setting.

Qualifications include a high school diploma, insurance industry experience preferred, and a willingness to obtain a P&C license within 90 days with licensing assistance available. Strong communication and organizational skills are essential.

Qualificações

• P&C license preferred; willing to train and must obtain within 90 days of hire; licensing assistance available.
• Education: High school diploma or equivalent required.
• Experience: Prior experience in customer service in the insurance industry strongly preferred.
• Communication: Excellent verbal and written communication skills essential.
• Problem-solving: Strong ability to handle and resolve customer issues effectively.
• Customer focus: Demonstrated commitment to exceeding customer expectations and providing exceptional service.
• Organizational skills: Ability to manage multiple tasks and priorities with attention to detail.
• Tech-savvy: Proficiency in using standard office software and familiarity with CRM systems.
• Team collaboration: Capable of working collaboratively in a team-centric environment.
• Adaptability: Willingness to adapt to changes in a dynamic working environment.

Responsabilidades

• Customer Interaction: Engage with clients via phone, email, and in-person, ensuring a seamless and positive experience.
• Complaint Resolution: Manage and resolve customer complaints promptly and effectively, maintaining exceptional service standards.
• Information Provision: Educate clients on products, policies, and procedures to facilitate informed decisions.
• System Updates: Enter and update customer information in the company's database accurately.
• Feedback Gathering: Collect customer feedback and communicate insights to management for service improvement.
• Team Collaboration: Work closely with colleagues to ensure consistent service and support initiatives aimed at customer satisfaction.

Conhecimentos

Customer service

Communication

Problem solving

Team collaboration

Adaptability

Formação

High school diploma or equivalent

Ferramentas

CRM systems

Office software

Descrição da vaga

Job Description

Welcome to Winterville Insurance, a company dedicated to providing exceptional service and fostering a collaborative work environment right here in Winterville, North Carolina. We are excited to invite applications for the role of Customer Service Representative. As a key member of our team, you will be at the forefront of our interactions with clients, ensuring their needs are met with a warm and inviting approach. Your role will be pivotal in helping us maintain our commitment to providing unparalleled customer satisfaction and support. With the opportunity to work in a dynamic and supportive setting, you will have the chance to grow professionally and make a positive impact on our clients' experiences. Join Winterville Insurance, where we value dedication, a positive attitude, and the drive to excel in customer service. If you are ready to go the extra mile and be part of a company that appreciates hard work and enthusiasm, we welcome your application!

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings Off
• Appreciation Lunches
• Team Building Events
• Home and Work Life Balance
• Family Friendly

Responsibilities

Customer Interaction: Engage with clients via phone, email, and in-person, ensuring a seamless and positive experience.

Complaint Resolution: Manage and resolve customer complaints promptly and effectively, maintaining exceptional service standards.

Information Provision: Educate clients on products, policies, and procedures to facilitate informed decisions.

System Updates: Enter and update customer information in the company's database accurately.

Feedback Gathering: Collect customer feedback and communicate insights to management for service improvement.

Team Collaboration: Work closely with colleagues to ensure consistent service and support initiatives aimed at customer satisfaction.

Requirements

P&C license preferred. Willing to train. Must obtain within 90 days of hire. Licensing assistance available.

Education: High school diploma or equivalent required.

Experience: Prior experience in customer service in the insurance industry is strongly preferred.

Communication Skills: Excellent verbal and written communication skills are essential.

Problem-Solving: Strong ability to handle and resolve customer issues effectively.

Customer Focus: Demonstrated commitment to exceeding customer expectations and providing exceptional service.

Organizational Skills: Ability to manage multiple tasks and priorities with attention to detail.

Tech-Savvy: Proficiency in using standard office software and familiarity with CRM systems.

Team Collaboration: Capable of working collaboratively in a team-centric environment.

Adaptability: Willingness to adapt to changes in a dynamic working environment.