Insurance Customer Care Specialist

Johninsures; Roanoke Rapids (NC); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Job summary

Johninsures in Roanoke Rapids, NC is seeking a Customer Service Representative to help customers adjust insurance plans and provide tailored recommendations. No insurance background is required as we provide thorough training and ongoing support to deliver exceptional service.

You will greet customers, handle a range of requests, assist with claims and quotes, and work with a team to maintain our high standards of customer satisfaction and a positive work culture.

Qualifications

• Excellent communication skills (written, verbal, listening).
• Comfortable with technology and learning new systems.
• Willingness to study for and pass a State Insurance Exam.
• People-oriented with a proactive approach to solving problems.
• Detail oriented and able to work in a team environment.

Responsibilities

• Greet customers warmly and ensure they feel welcome.
• Assist State Farm customers with basic to complex requests.
• Provide advice and recommendations tailored to individual needs.
• Work as a team to deliver exemplary service.

Skills

Excellent communication

Technology comfort

Team player

Pro-active problem solving

Detail oriented

People oriented

Able to study for insurance exam

Job description

Johninsures in Roanoke Rapids, NC is seeking a Customer Service Representative to help customers adjust insurance plans and provide tailored recommendations. No insurance background is required as we provide thorough training and ongoing support to deliver exceptional service.

You will greet customers, handle a range of requests, assist with claims and quotes, and work with a team to maintain our high standards of customer satisfaction and a positive work culture.