Licensed Insurance Client Care Specialist — Mon-Fri

Ted Wilder State Farm; Wake Forest (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

PTO

Hands-on Training

Mon-Fri Schedule

Evenings Off

Casual Fridays

Major holidays off

Weekends off

Team Building

Continued Education

Weekly meetings

Community Engagement

Job summary

Ted Wilder State Farm in Wake Forest, North Carolina, seeks a Licensed Insurance Customer Service Representative to assist clients with policy inquiries, updates, and claims, delivering friendly, accurate support.

The role emphasizes policy management, communication with clients via phone, email, and in person, and pursuing dependable, long-term client relationships while maintaining high standards of professionalism.

Qualifications

• Strong verbal and written communication skills.
• Ability to handle policy inquiries, updates and claims.
• Attention to detail in a fast-paced environment.

Responsibilities

• Assist customers with policy inquiries, updates, and claim submissions.
• Maintain accurate records of policy changes, renewals, and coverage options.
• Facilitate the claims process and guide clients through each step.
• Communicate with clients via phone, email, and in-person meetings to address concerns.
• Build rapport to ensure continued satisfaction and loyalty.

Skills

Customer Service

Communication

Detail-Oriented

Professionalism

Teamwork

Job description

Ted Wilder State Farm in Wake Forest, North Carolina, seeks a Licensed Insurance Customer Service Representative to assist clients with policy inquiries, updates, and claims, delivering friendly, accurate support.

The role emphasizes policy management, communication with clients via phone, email, and in person, and pursuing dependable, long-term client relationships while maintaining high standards of professionalism.