Customer Care Pro II — Onsite Training & Growth

Elevance Health; Columbus (GA); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Career growth

Tuition reimbursement

Health Insurance

401(k) match

Paid Time Off

Job summary

Elevance Health is hiring for a customer service role in Columbus, GA. The position requires on-site work with initial training on weekdays, followed by on-site post-training support. Candidates must be within commuting distance or have accommodations as allowed by law.

The role emphasizes problem solving, data handling, and strong customer relations to resolve member inquiries efficiently.

Qualifications

• HS diploma or equivalent and a minimum of 1 year of experience in an automated customer service environment; or any combination of education and experience providing an equivalent background.

Responsibilities

• Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Receives and places follow-up telephone calls / e-mails to answer customer questions.
• Outbound calls are conducted in the ZipDrug business are.
• Inquiries may also be on a walk-in basis.
• May require deviation from standard practices and procedures with the assistance of a computerized system.
• Seeks, understands and responds to the needs and expectations of internal and external customers.

Job description

Elevance Health is hiring for a customer service role in Columbus, GA. The position requires on-site work with initial training on weekdays, followed by on-site post-training support. Candidates must be within commuting distance or have accommodations as allowed by law.

The role emphasizes problem solving, data handling, and strong customer relations to resolve member inquiries efficiently.