Insurance Customer Advocate & Support Specialist

Northern Nevada Insurance Agency; Reno (NV); In loco; USD 34.000 - 46.000; Tempo pieno

Descrizione del lavoro

Northern Nevada Insurance Agency in Reno, NV seeks a customer service professional to engage with customers by phone, email and chat, answering questions about products, pricing and availability. You will collaborate with internal teams to meet customer needs and perform data entry across platforms.

The ideal candidate has 1–3 years of relevant experience, excellent communication skills, and the ability to multi-task effectively.

Competenze

• 1–3 years of relevant work experience
• Excellent phone etiquette and verbal, written and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Must be or get licensed before start date
• Prior Farmers Insurance Apex system knowledge a bonus

Mansioni

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Conoscenze

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Strumenti

Farmers Insurance Apex

Descrizione del lavoro

Northern Nevada Insurance Agency in Reno, NV seeks a customer service professional to engage with customers by phone, email and chat, answering questions about products, pricing and availability. You will collaborate with internal teams to meet customer needs and perform data entry across platforms.

The ideal candidate has 1–3 years of relevant experience, excellent communication skills, and the ability to multi-task effectively.