Insurance Customer Advocate & Policy Support Specialist

Nicole Williams - State Farm Agent; Reno (NV); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Job summary

Nicole Williams - State Farm Agent in Reno, NV seeks a Customer Service Representative to deliver exceptional customer experiences, provide policy information, and assist clients with updates. You will coordinate with agency team members to resolve inquiries and support community members.

We value attention to detail, clear communication, and a customer-focused mindset, with opportunities for internal growth for driven, sales-minded candidates.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Multitasking

Customer service

Job description

Nicole Williams - State Farm Agent in Reno, NV seeks a Customer Service Representative to deliver exceptional customer experiences, provide policy information, and assist clients with updates. You will coordinate with agency team members to resolve inquiries and support community members.

We value attention to detail, clear communication, and a customer-focused mindset, with opportunities for internal growth for driven, sales-minded candidates.