Insurance Customer Success Advocate - Growth and Bonuses

Ellen Aders - State Farm Agent; Front Royal (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

Aders Insurance Agency Inc in Front Royal is seeking a Customer Service Representative to deliver exceptional client experiences, assist with policy changes, and coordinate with the team to support community needs.

You will answer inquiries, process claims, maintain records, and collaborate with colleagues to anticipate members’ needs. Previous customer service experience is preferred, and strong communication is essential to excel here.

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented and able to multitask in a fast-paced environment.
• Prior customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication skills

Interpersonal skills

Multitasking

Customer service experience

Job description

Aders Insurance Agency Inc in Front Royal is seeking a Customer Service Representative to deliver exceptional client experiences, assist with policy changes, and coordinate with the team to support community needs.

You will answer inquiries, process claims, maintain records, and collaborate with colleagues to anticipate members’ needs. Previous customer service experience is preferred, and strong communication is essential to excel here.