Customer Service Representative - State Farm Agent Team Member Hopkins - MN

Jim Lindahl; Hopkins (MN); Híbrido; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary plus commission/bonus

401k with match

Paid time off

Remote work opportunity

Disability benefits

Life Insurance benefits

Growth potential

Mentoring and training

Descripción de la vacante

Jim Lindahl, State Farm Agent Team Member in Hopkins, MN, seeks a Customer Service Representative to build valuable customer relationships and deliver outstanding service. You will handle inquiries about insurance options, eligibility, and policy changes while supporting the agency’s growth and client satisfaction.

The role offers a clear path for advancement, a full-time schedule in Hopkins, MN, plus performance-based bonuses, 401(k) match, and paid time off.

Formación

• Excellent communication skills - written, verbal and listening.
• Organizational skills and attention to detail.
• Proactive in problem solving.
• Ability to work in a smaller team environment.
• Ability to multi-task.
• Property/Casualty & Life/Health license (must be able to obtain).

Responsabilidades

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Respond to inbound calls, texts, emails, and voicemails from current customers.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

Conocimientos

Excellent communication

Organizational skills

Detail oriented

Problem solving

Multi-tasking

License eligibility

Descripción del empleo

Customer Service Representative - State Farm Agent Team Member

Full Time in Hopkins - MN

• Opportunity for advancement
• Paid time off
• 401(k) matching
• Bonus based on performance

Position Overview

Become a valued member of an award-winning State Farm Agent’s team as a Customer Service Representative and advance your career with us. We are looking for a driven, customer-oriented individual who excels at building relationships and providing an outstanding customer experience. This role offers a fantastic chance for a motivated professional to help drive our agency’s growth, with competitive compensation and clear paths for advancement. If you’re eager to join a dynamic, supportive team, we’d love to connect with you!

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Respond to inbound calls, texts, emails, and voicemails from current customers.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive

• Salary plus commission/bonus
• 401k with match
• Paid time off (vacation and personal/sick days)
• Remote work opportunity depending on experience
• Disability benefits
• Life Insurance benefits
• Growth potential and opportunity for advancement within the agency
• Valuable experience, mentoring, and business development training
• Free snacks, coffee, other refreshments
• Team lunches, happy hours, parties, and other events

Requirements

• Excellent communication skills - written, verbal and listening
• Organizational skills and detail oriented
• Proactive in problem solving
• Ability to work in a smaller team environment.
• Ability to multi-task
• Property/Casualty & Life/Health license (must be able to obtain)

Compensation $50,000.00 - $70,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.