Insurance CSR - Licensing Paid & Tuition Reimbursed

Plmins; Philadelphia (Philadelphia County); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision, and life 보험

Tuition reimbursement

Licensing/courses paid by company

401K with employer match

401K bonus

Job summary

Pennsylvania Lumbermens is seeking a Customer Service Representative to serve as the primary contact for policyholders and brokers. This role handles calls, emails, billing inquiries, and new business processing in a fast-paced environment.

Candidates must obtain a Property & Casualty Agent license and participate in ongoing education. Strong communication and proficiency in Microsoft Office are essential, with a focus on accuracy and client service.

Qualifications

• Experience in insurance preferred.
• Must obtain Property & Casualty Agent license.
• Must participate in continuing education opportunities.
• Proficiency in Microsoft Office programs.
• Comfortable working in a paperless environment.
• Strong oral and written communication.
• Ability to work in a multi-functioning and fast paced environment.
• Ability to handle difficult customer situations.

Responsibilities

• Answer calls from the main customer service number for all departments.
• Assist customers with general information about claims and underwriting.
• Handle billing inquiries for insurance premiums and payments, including e-payments and delinquency.
• Respond to emails sent to the Customer Service address.
• Log all new business submissions.
• Set up all new claims from calls, emails, or faxes.
• Obtain DNB reports.
• Process Loss Run Requests and direct brokers to the Producer Portal.
• Provide training to brokers on the Producer Portal.
• Handle outbound calls for weather-related claims.
• Provide backup support to other Customer Service Representatives.
• All other duties as assigned.

Skills

Customer service

Communication skills

Microsoft Office

Paperless environment

Prioritization

Insurance knowledge

Education

Property & Casualty Agent license

Continuing education participation

Job description

Pennsylvania Lumbermens is seeking a Customer Service Representative to serve as the primary contact for policyholders and brokers. This role handles calls, emails, billing inquiries, and new business processing in a fast-paced environment.

Candidates must obtain a Property & Casualty Agent license and participate in ongoing education. Strong communication and proficiency in Microsoft Office are essential, with a focus on accuracy and client service.