Personal Lines Producing CSR

Advanced Insurance Solutions, Inc.; York (York County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary with commission opportunities

Paid time off

Health insurance

Dental coverage

401(k) with company contribution

Professional development and growth opportunities

Job summary

A leading insurance provider located in York, PA, is hiring a Personal Lines Producing Customer Service Representative (CSR). The role involves managing client needs, delivering exceptional customer service, and generating leads for insurance products. Candidates must have an active Pennsylvania Property & Casualty License, with prior experience in customer service preferred. Benefits include a competitive salary with commission opportunities, health insurance, and professional development support.

Qualifications

• Active Pennsylvania Property & Casualty License is required.
• Previous experience in personal lines customer service or sales preferred.
• Strong communication and interpersonal skills essential.
• Strong communication and interpersonal skills.
• Goal-oriented and self-motivated, with the ability to work independently.
• Excellent organizational and time management skills.
• Proficiency with computers and agency management systems.
• Adaptability in a fast-paced environment.

Responsibilities

• Manage client needs: process policy changes and claims support.
• Deliver prompt and courteous customer service.
• Identify and generate leads for personal lines insurance products.
• Conduct policy reviews and recommend enhancements or savings.
• Cross-sell and account-round to expand client protection.
• Educate clients on insurance policies, terms, and coverage options.
• Collaborate with carriers to resolve issues and secure competitive coverage.
• Build and maintain strong client relationships to foster long-term loyalty.

Skills

Strong communication and interpersonal skills

Goal-oriented and self-motivated

Excellent organizational and time management skills

Proficiency with computers and agency management systems

Adaptability in a fast-paced environment

Education

Active Pennsylvania Property & Casualty License

Pennsylvania Life License

Tools

Agency management systems

Job description

Advanced Insurance Solutions, Inc., located in Hershey and York, PA, is hiring a Personal Lines Producing Customer Service Representative (CSR) to join our growing team. This position is based in our York, PA office. The role offers a competitive salary with commission opportunities, providing the potential to increase earnings through production. A Pennsylvania Property & Casualty License is required, and a Pennsylvania Life License is a plus for additional growth opportunities.

Responsibilities

• Manage client needs: process policy changes, billing inquiries, renewals, and claims support
• Deliver prompt, professional, and courteous customer service
• Identify and generate leads for personal lines insurance products
• Conduct policy reviews, recommending coverage enhancements or savings
• Cross-sell and account-round to expand client protection and agency growth
• Educate clients on insurance policies, terms, and coverage options
• Collaborate with carriers to resolve issues and secure competitive coverage
• Build and maintain strong client relationships to foster long-term loyalty

Qualifications

• Active Pennsylvania Property & Casualty License (required)
• Pennsylvania Life License (preferred; provides additional opportunities)
• Previous experience in personal lines customer service or sales preferred
• Strong communication and interpersonal skills
• Goal-oriented and self-motivated, with the ability to work independently
• Excellent organizational and time management skills
• Proficiency with computers and agency management systems
• Adaptability in a fast-paced environment

Benefits

• Competitive salary with commission opportunities
• Comprehensive benefits package including:
• Paid time off
• Health insurance
• Dental coverage
• 401(k) with company contribution
• Professional development and growth opportunities