Customer Service Representative

Plmins; Philadelphia (Philadelphia County); Sur place; USD 45 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision, and life 보험

Tuition reimbursement

Licensing/courses paid by company

401K with employer match

401K bonus

Résumé du poste

Pennsylvania Lumbermens is seeking a Customer Service Representative to serve as the primary contact for policyholders and brokers. This role handles calls, emails, billing inquiries, and new business processing in a fast-paced environment.

Candidates must obtain a Property & Casualty Agent license and participate in ongoing education. Strong communication and proficiency in Microsoft Office are essential, with a focus on accuracy and client service.

Qualifications

• Experience in insurance preferred.
• Must obtain Property & Casualty Agent license.
• Must participate in continuing education opportunities.
• Proficiency in Microsoft Office programs.
• Comfortable working in a paperless environment.
• Strong oral and written communication.
• Ability to work in a multi-functioning and fast paced environment.
• Ability to handle difficult customer situations.

Responsabilités

• Answer calls from the main customer service number for all departments.
• Assist customers with general information about claims and underwriting.
• Handle billing inquiries for insurance premiums and payments, including e-payments and delinquency.
• Respond to emails sent to the Customer Service address.
• Log all new business submissions.
• Set up all new claims from calls, emails, or faxes.
• Obtain DNB reports.
• Process Loss Run Requests and direct brokers to the Producer Portal.
• Provide training to brokers on the Producer Portal.
• Handle outbound calls for weather-related claims.
• Provide backup support to other Customer Service Representatives.
• All other duties as assigned.

Connaissances

Customer service

Communication skills

Microsoft Office

Paperless environment

Prioritization

Insurance knowledge

Formation

Property & Casualty Agent license

Continuing education participation

Description du poste

Position Summary

The purpose of this position is to be the point of contact for our policyholders and brokers.

Essential Functions and Responsibilities

• Answer calls for all departments from the main customer service telephone number following company standards
• Assist customers with general information about claims and underwriting
• Handle internal and external billing inquiries for insurance premiums paid including assisting with e-payments and delinquency
• Handling incoming e-mails sent to the Customer Service e-mail address
• Log in all new business submissions
• Set up all new claims that are called in, e-mailed or faxed
• Obtain DNB reports
• Process Loss Run Requests and direct brokers to the Producer Portal
• Provide training to brokers on the Producer Portal
• Handle outbound phone calls for potential weather related claims
• Provide backup support to other Customer Service Representatives to ensure company standards are met
• All other duties as assigned

Knowledge and Skills

• Insurance experience preferable commercial insurance
• Must obtain Property & Casualty Agent's license
• Must participate in the Company’s continuing education opportunities
• Proficiency in Microsoft software required
• Comfortable working in paperless environment
• Strong oral and written communication
• Ability to work in multi-functioning and fast paced environment
• Ability to work through difficult situations with customers
• Ability to prioritize workload

The annual salary range for this position is $45,000–$52,000, plus company-wide bonuses. The final offer will be based on relevant experience, qualifications, and job-related skills.

• In addition to base salary & bonuses, eligible employees receive a robust benefits package that includes medical/dental/vision/life insurance coverage.
• The company also provides tuition reimbursement.
• Pays 100% for all job-related licensing/courses/Institutes testing.
• As well as a very generous 401K with up to a 6% employer match.
• And a company provided 401K bonus for an additional 3-5%.

Pennsylvania Lumbermens is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment and consider qualified applicants without regard to legally protected characteristics, consistent with applicable federal, state, and local laws. We encourage individuals of all backgrounds and experiences to apply.