Insurance CSR

Gaines & Critzer; Virginia; On-site; USD 35,000 - 52,000; Full time

Job summary

Gaines & Critzer in Virginia seeks an Insurance Customer Service Representative to provide prompt support to policyholders and prospects. The role involves processing endorsements, claims, and inquiries, with careful data entry and policy updates. Strong communication and problem-solving skills are essential.

Required is 1 year of customer service experience and a valid P&C license. A high school diploma and a detail-oriented mindset complete the profile for successful service delivery and

Qualifications

• Minimum 1 year of experience in customer service.
• Valid Insurance Property & Casualty (P&C) license.

Responsibilities

• Provide responsive customer service to policyholders and prospects.
• Process claims accurately and timely using insurance software.
• Manage and update insurance policy information.
• Perform data entry and maintain detailed client and claim documentation.
• Support clients with inquiries and complaint resolution.
• Verify and validate information to ensure accuracy.
• Maintain organized records and communicate effectively within the team.

Skills

Customer service

Communication

Problem-solving

Data entry

Time management

Education

High school diploma

Tools

CRM software

Telephony systems

Job description

Job Description

The ideal Insurance Customer Service Representative (CSR) plays a crucial role in supporting clients by managing insurance policies, processing endorsements, processing claims, and resolving inquiries efficiently

Responsibilities

• Provide responsive customer service to policyholders and prospects
• Process claims accurately and timely using insurance software
• Manage and update insurance policy information
• Perform data entry and maintain detailed client and claim documentation
• Support clients with inquiries and complaint resolution
• Verify and validate information to ensure accuracy
• Maintain organized records and communicate effectively within the team

Required Qualifications

• Minimum 1 year of experience in customer service
• Valid Insurance Property & Casualty (P & C) license

Preferred Qualifications

• High school diploma or equivalent
• Strong customer service and communication skills
• Proficiency in problem-solving and data entry
• Insurance industry knowledge
• Effective time management and attention to detail
• Computer literacy, including CRM and telephony systems