Customer Service Representative Auto and Home Insurance

Scott Goodman Insurance; Nevada; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive Pay

Professional Development

Job Stability

Job summary

Scott Goodman Insurance in Nevada is seeking an Insurance Customer Service Representative to join a close-knit team. You will assist clients with personal auto and homeowners policies, quotes, billing inquiries, and policy updates, ensuring a positive customer experience.

The ideal candidate has 1–2 years of Property & Casualty experience, strong communication skills, and the ability to multitask in a fast-paced office. We value attention to detail and a proactive, friendly attitude.

Qualifications

• Direct experience handling personal auto and home policies (quoting, binding, endorsements, billing)
• 1–2 years of recent work in a P&C insurance agency or carrier environment (customer service in other industries does not qualify)
• Experience working with multiple carriers
• Excellent customer service skills with strong verbal and written communication to explain policies, coverage options, and claim procedures
• Highly organized with strong time management skills
• Proficiency with Office Software (Word, Excel, Outlook)
• Bilingual not required

Responsibilities

• Service personal auto, homeowners, renters, and related casualty policies
• Answer customer questions via phone, email, and in person
• Assist clients with new quotes, updating policies, payments, and other services
• Respond to inquiries, handle complaints, and resolve issues
• Schedule appointments, maintain calendar, filing, and manage customer accounts and claims
• Maintain detailed records of client interactions
• Review audits and/or policies
• Multitask to manage multiple customer requests and administrative tasks

Skills

Customer service

Attention to detail

Time management

Multitasking

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM software

Job description

Job Description

Job Description

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability

Job Position - Property & Casualty Personal Lines Customer Service Representative (CSR)

Applicants must have direct Property & Casualty insurance experience—please apply only if your resume reflects this background. We’re not a big corporate office—we’re a close-knit team that values great service, attention to detail, and a positive attitude. If you take pride in helping clients protect what matters most, this could be the perfect fit.
We are seeking a professional and personable Insurance Customer Service Representative to join our team in a fast paced office. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, able to multi-task, friendly, and familiar with insurance products.

Qualifications

• Direct experience handling personal auto and home policies (quoting, binding, endorsements, billing)
• Minimum 1–2 years of recent work experience in a P&C insurance agency or carrier environment (customer service in other industries does not qualify)
• Experience working with multiple carriers
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills
  Strong verbal and written communication abilities to explain policies, coverage options, and claim procedures to customers
• Highly organized with strong time management skills
• Proficiency with Office Software
  Familiarity with Microsoft Office Suite (Word, Excel, Outlook) email, and other office productivity tools
• Bilingual (not required)

Responsibilities

• Servicepersonal auto, homeowners, renters, and related casualty policies
• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Answer customer inquiries, complaints and resolve issues
• Schedule appointments, maintain calendar, filing, managing customer accounts, and tracking policies and claims
• Maintain detailed records of client interactions
• Review audits and/or policies
• Multitasking Ability: capability to manage multiple customer request and administrative task at once
• Self Motivated
• Collaborative Team MemberWe’re looking for someone who thrives in a fast-paced, small-office setting and contributes to a positive, team-oriented environment. The ideal candidate will have strong interpersonal skills, a cooperative attitude, and the ability to work closely with agents, customer service reps, and clients to support daily operations and client needs.