Insurance CSR

Security-First-Insurance-Company-; Rapid City (SD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Security First Insurance in Rapid City is seeking a customer-focused Insurance Customer Service Representative to service existing accounts, assist with policy sales and renewals, and issue certificates of insurance. You will respond to customer inquiries and build lasting relationships.

Ideal candidates hold a high school diploma or equivalent, with prior insurance or customer service experience preferred, and a Property & Casualty license or ability to obtain one.

Qualifications

• High school diploma or equivalent required.
• Previous insurance, customer service, sales, or related experience preferred.
• Active Property & Casualty license preferred, or the ability to obtain required licensing.
• Strong communication, organizational, and customer service skills.
• Proficiency in Microsoft Office and the ability to manage multiple priorities while maintaining confidentiality.

Responsibilities

• Provide exceptional service to clients by answering questions, resolving concerns, and supporting policy-related needs.
• Quote, process, and service insurance policies for new and existing customers.
• Issue certificates of insurance and maintain accurate client records and documentation.
• Support agency growth through referrals, relationship-building, and cross-selling opportunities.
• Ensure compliance with insurance regulations, agency procedures, and documentation requirements.

Skills

Customer service

Communication

Attention to detail

Sales

Relationship-building

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Ready to take the next step in your insurance career?Position Overview: We are seeking a customer-focused Insurance Customer Service Representative to support clients with their insurance needs while delivering exceptional service. This role is responsible for servicing existing accounts, assisting with policy sales and renewals, issuing certificates of insurance, and responding to customer inquiries. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to building lasting customer relationships.Why Security First InsuranceAt Security First Bank and Security First Insurance, we've been helping individuals, families, businesses, and agricultural operations succeed since 1898. As a locally owned financial services organization, we're committed to building lasting relationships, serving our communities, and investing in our employees.When you join our team, you’ll become part of an organization that values integrity, teamwork, professional growth, and make a positive impact every day.At Security First, we believe investing in our employees is just as important as investing in our communities. Eligible employees enjoy a competitive benefits package, including:Benefits full-timeCompetitive payMedical, dental & vision insurance401(k) with company matchPaid time off & paid holidaysEmployee assistance program (EAP)Life & disability insuranceProfessional development & career growth opportunitiesHow to ApplyQualified candidates are encouraged to complete the online application through Security First Bank’s secure applicant portal by visiting our website and selecting the careers page.For application assistance or accommodation requests, please contact: Security First Insurance, 1414 E 2oth Street, STE 9, Scottsbluff NE 69361 or call 308-633-4341.Key ResponsibilitiesProvide exceptional service to clients by answering questions, resolving concerns, and supporting policy-related needs.Quote, process, and service insurance policies for new and existing customers.Issue certificates of insurance and maintain accurate client records and documentation.Support agency growth through referrals, relationship-building, and cross-selling opportunities.Ensure compliance with insurance regulations, agency procedures, and documentation requirements.Qualifications and ExperienceHigh school diploma or equivalent required.Previous insurance, customer service, sales, or related experience preferred.Active Property & Casualty license preferred, or the ability to obtain required licensing.Strong communication, organizational, and customer service skills.Proficiency in Microsoft Office and the ability to manage multiple priorities while maintaining confidentiality.This Job Description is not a complete statement of all duties and responsibilities comprising this position.Security First Bank is an Affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.