Insurance Client Service Pro - Policy & Renewal Expert

Security First Bank; Rapid City (SD); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

EAP

Life & disability insurance

Professional development opportunities

Job summary

Security First Bank seeks an Insurance Customer Service Representative to support clients with their insurance needs while delivering exceptional service in Rapid City. This role focuses on servicing existing accounts, assisting with policy sales and renewals, issuing certificates of insurance, and responding to inquiries.

The ideal candidate will have strong communication, attention to detail, and a commitment to building lasting relationships.

Qualifications

• High school diploma or equivalent required.
• Active Property & Casualty license preferred, or the ability to obtain required licensing.
• Strong communication, organizational, and customer service skills.

Responsibilities

• Provide exceptional service to clients by answering questions, resolving concerns, and supporting policy-related needs.
• Quote, process, and service insurance policies for new and existing customers.
• Issue certificates of insurance and maintain accurate client records and documentation.
• Support agency growth through referrals, relationship-building, and cross-selling opportunities.
• Ensure compliance with insurance regulations, agency procedures, and documentation requirements.

Skills

Communication skills

Attention to detail

Customer service mindset

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Security First Bank seeks an Insurance Customer Service Representative to support clients with their insurance needs while delivering exceptional service in Rapid City. This role focuses on servicing existing accounts, assisting with policy sales and renewals, issuing certificates of insurance, and responding to inquiries.

The ideal candidate will have strong communication, attention to detail, and a commitment to building lasting relationships.