Insurance Customer Service Representative

Security First Bank; Scottsbluff (NE); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental & vision insurance

401(k) with company match

Paid time off & paid holidays

Employee assistance program (EAP)

Life & disability insurance

Professional development & career

Job summary

Security First Bank seeks an Insurance Customer Service Representative to support clients with their insurance needs and service existing accounts.

You will quote, process and service policies, issue certificates of insurance, respond to inquiries, and help with renewals, while building lasting relationships.

Strong communication, detail orientation and licensing are preferred; comprehensive benefits and opportunities for advancement are offered.

Qualifications

• High school diploma or equivalent required.
• Active Property & Casualty license preferred, or the ability to obtain required licensing.
• Strong communication, organizational, and customer service skills.

Responsibilities

• Provide exceptional service to clients by answering questions, resolving concerns, and supporting policy-related needs.
• Quote, process, and service insurance policies for new and existing customers.
• Issue certificates of insurance and maintain accurate client records and documentation.
• Support agency growth through referrals, relationship-building, and cross-selling opportunities.
• Ensure compliance with insurance regulations, agency procedures, and documentation requirements.

Skills

Communication skills

Attention to detail

Customer relationship building

Education

High school diploma

Tools

Microsoft Office

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance

Ready to take the next step in your insurance career?

Position Overview

We are seeking a customer-focused Insurance Customer Service Representative to support clients with their insurance needs while delivering exceptional service. This role is responsible for servicing existing accounts, assisting with policy sales and renewals, issuing certificates of insurance, and responding to customer inquiries. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to building lasting customer relationships.

Why Security First Insurance

At Security First Bank and Security First Insurance, we've been helping individuals, families, businesses, and agricultural operations succeed since 1898. As a locally owned financial services organization, we're committed to building lasting relationships, serving our communities, and investing in our employees.

When you join our team, you’ll become part of an organization that values integrity, teamwork, professional growth, and make a positive impact every day.

At Security First, we believe investing in our employees is just as important as investing in our communities. Eligible employees enjoy a competitive benefits package, including:

Benefits full-time

• Competitive pay
• Medical, dental & vision insurance
• 401(k) with company match
• Paid time off & paid holidays
• Employee assistance program (EAP)
• Life & disability insurance
• Professional development & career growth opportunities

Key Responsibilities

• Provide exceptional service to clients by answering questions, resolving concerns, and supporting policy-related needs.
• Quote, process, and service insurance policies for new and existing customers.
• Issue certificates of insurance and maintain accurate client records and documentation.
• Support agency growth through referrals, relationship-building, and cross-selling opportunities.
• Ensure compliance with insurance regulations, agency procedures, and documentation requirements.

Qualifications and Experience

• High school diploma or equivalent required.
• Previous insurance, customer service, sales, or related experience preferred.
• Active Property & Casualty license preferred, or the ability to obtain required licensing.
• Strong communication, organizational, and customer service skills.
• Proficiency in Microsoft Office and the ability to manage multiple priorities while maintaining confidentiality.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Security First Bank is an Affiliated Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.