Insurance Customer Service Specialist for Growth

Security First Bank; Scottsbluff (NE); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental & vision insurance

401(k) with company match

Paid time off & paid holidays

Employee assistance program (EAP)

Life & disability insurance

Professional development & career

Job summary

Security First Bank seeks an Insurance Customer Service Representative to support clients with their insurance needs and service existing accounts.

You will quote, process and service policies, issue certificates of insurance, respond to inquiries, and help with renewals, while building lasting relationships.

Strong communication, detail orientation and licensing are preferred; comprehensive benefits and opportunities for advancement are offered.

Qualifications

• High school diploma or equivalent required.
• Active Property & Casualty license preferred, or the ability to obtain required licensing.
• Strong communication, organizational, and customer service skills.

Responsibilities

• Provide exceptional service to clients by answering questions, resolving concerns, and supporting policy-related needs.
• Quote, process, and service insurance policies for new and existing customers.
• Issue certificates of insurance and maintain accurate client records and documentation.
• Support agency growth through referrals, relationship-building, and cross-selling opportunities.
• Ensure compliance with insurance regulations, agency procedures, and documentation requirements.

Skills

Communication skills

Attention to detail

Customer relationship building

Education

High school diploma

Tools

Microsoft Office

Job description

Security First Bank seeks an Insurance Customer Service Representative to support clients with their insurance needs and service existing accounts.

You will quote, process and service policies, issue certificates of insurance, respond to inquiries, and help with renewals, while building lasting relationships.

Strong communication, detail orientation and licensing are preferred; comprehensive benefits and opportunities for advancement are offered.