Hybrid CS&O Co-op: Learn Insurance Claims & Customer Service

001 Sentry Insurance Company; El Paso (TX); Presencial; USD 21.000 - 26.000; Jornada completa

Descripción de la vacante

Sentry Insurance Company in El Paso, TX is seeking motivated college students for a Customer Service & Operations (CS&O) Co-op. The program provides exposure to the insurance industry with training opportunities, job shadowing, and networking aligned to students’ career interests.

As a Customer Service Representative in our contact center, you will handle first notice of loss, process claims by phone, assist with internet/mail submissions, and participate in weekly team activities.

Formación

• Enrollment as a full-time student at University of Texas at El Paso or El Paso Community College.
• Expected graduation May 2028 through May 2029.
• Available for 15–19 hours per week during the semester, up to 40 hours during summer or breaks.
• Maintain good academic standing.
• Display leadership potential and willingness to develop skills.
• Ability to work in a team.
• Strong punctuality and dependability.
• Solid verbal and written communication.
• Spanish-speaking bilingual skills are a plus (additional compensation).

Responsabilidades

• Work with a team to meet department phone KPIs.
• Process claims for policyholders and claimants over the phone.
• Assist with processing claims received via internet/mail.
• Participate in weekly team huddles and engagement activities.
• Attend informational overviews of Sentry’s business units.
• Gain opportunities to job shadow and network based on career interests.

Conocimientos

Punctuality

Dependability

Verbal communication

Written communication

Spanish language (bonus)

Educación

Enrollment as full-time student (UT El Paso or El Paso Community College)

Descripción del empleo

Sentry Insurance Company in El Paso, TX is seeking motivated college students for a Customer Service & Operations (CS&O) Co-op. The program provides exposure to the insurance industry with training opportunities, job shadowing, and networking aligned to students’ career interests.

As a Customer Service Representative in our contact center, you will handle first notice of loss, process claims by phone, assist with internet/mail submissions, and participate in weekly team activities.