Customer Service & Operations College Co-op-El Paso, TX

001 Sentry Insurance Company; El Paso (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

Sentry Insurance Company in El Paso, TX is seeking motivated college students for a Customer Service & Operations (CS&O) Co-op. The program provides exposure to the insurance industry with training opportunities, job shadowing, and networking aligned to students’ career interests.

As a Customer Service Representative in our contact center, you will handle first notice of loss, process claims by phone, assist with internet/mail submissions, and participate in weekly team activities.

Qualifications

• Enrollment as a full-time student at University of Texas at El Paso or El Paso Community College.
• Expected graduation May 2028 through May 2029.
• Available for 15–19 hours per week during the semester, up to 40 hours during summer or breaks.
• Maintain good academic standing.
• Display leadership potential and willingness to develop skills.
• Ability to work in a team.
• Strong punctuality and dependability.
• Solid verbal and written communication.
• Spanish-speaking bilingual skills are a plus (additional compensation).

Responsibilities

• Work with a team to meet department phone KPIs.
• Process claims for policyholders and claimants over the phone.
• Assist with processing claims received via internet/mail.
• Participate in weekly team huddles and engagement activities.
• Attend informational overviews of Sentry’s business units.
• Gain opportunities to job shadow and network based on career interests.

Skills

Punctuality

Dependability

Verbal communication

Written communication

Spanish language (bonus)

Education

Enrollment as full-time student (UT El Paso or El Paso Community College)

Job description

Sentry is seeking motivated college students for our Customer Service & Operations (CS&O) Co-op in El Paso, TX. This program is designed to provide students with the opportunity to gain valuable professional experience and exposure to the insurance industry as a possible long-term career path. The program encourages a learning mindset through training opportunities, business unit overviews, job shadowing, and networking aligned to students’ career interests. As a Customer Service Representative within our contact center, you will play a critical part in providing services to insureds, claimants, and others relating to the “First Notice of Loss” reports. As Sentry’s promise to be there for our customers during their time of need, you’ll provide technical support for the processing of claims. This role is planned to begin in mid to late July for the Fall2027/Spring2028 school year. Sentry does not offer employment in this position to holders of F-1, J-1, and H-1 Visas for the purpose of obtaining practical experience.

What You’ll Do

• Work with a team to successfully meet department phone Key Performance Indicators
• Process claims for policyholders, claimants and others over the phone
• Assist with processing claims that are received over the internet/mail
• Participate in weekly team huddles and associate engagement activities
• Attend informational overviews of various business units within the Sentry organization
• Gain the opportunity to job shadow / network based on career interest

What It Takes

• Must be enrolled full-time at University of Texas at El Paso or El Paso Community College
• Expected graduation date of May2028 through May2029
• Available for15-19 hours per week during the semester with the potential of up to 40 hours during summer or school breaks
• Must be in good academic standing
• Display leadership potential
• Demonstrated learning mindset — actively seeks feedback, embraces new challenges, and shows a willingness to develop new skills, and gain industry knowledge
• Ability to work in a team atmosphere
• Strong punctuality and dependability
• Solid verbal and written communication skills
• Spanish-speaking bilingual skills a plus- with additional compensation

Here is what you can look forward to as part of our team: As a part of the program, you won’t just be shadowing. You’ll do real, impactful work while growing your career. Here’s a look at what you can expect:

• Meaningful experience & mentorship: Dive right into a professional corporate setting where you can add value, build your skills, and get direct exposure to company leadership and executives.
• Flexibility and a complete setup: Enjoy a hybrid schedule—work from home on Mondays and Fridays and collaborate in the office Tuesday through Thursday—plus all the tech you need, including a laptop and monitors.
• Financial and living support: Benefit from competitive pay, parking close to our offices, and a meal stipend depending on your location.
• Connection and community: Build your professional network and make friends through team social events and networking opportunities.

Why Join Sentry?

At Sentry, we believe our people are the heart of our success. We’re proud to be recognized for the culture we’ve built, earning spots on Forbes’ lists for America’s Best Midsize Employers and Best Employers for New Grads, as well as Newsweek’s America’s Greatest Workplaces for Women and Diversity. These honors reflect our commitment to your professional satisfaction and growth.

Building on a Legacy

Our future is bright, but it’s anchored in a long history of stability. Since our founding in 1904, we’ve dedicated ourselves to helping businesses protect their futures. That trust has made us one of the largest and most financially stable mutual insurance companies in the U.S. We’re proud to have maintained an A+ rating from A.M. Best, the industry’s leading authority, for over 30 years.

Your Career, Our Community

Whether you’re working at our headquarters in Stevens Point, Wisconsin, or one of our many offices across the country, you’ll find a challenging and rewarding environment. Explore the Our Teams tab on our Career Page to see the diverse career paths we offer, with a focus on ongoing development and professional growth.

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation. Our associates are the most important part of our company. We became one of the most financially strong mutual insurance companies in the U.S. by striving to provide the best possible service to our business customers. We do this by having conversations, forming relationships, and getting to know the people we work with and their businesses. We make that same commitment to our associates. When you join Sentry, we don’t just want you to perform tasks each day. We want you to enjoy your time with us. You’re in the driver’s seat of your career path here—sharing feedback, creating goals, accessing professional development resources, and identifying how you can contribute to both your success and the success of the company. Yes, we work hard. But we work with the purpose of helping others, and with the understanding that there’s more to life than work. We invite you to learn more about us. You’ll find we’re much more than insurance.

Tha Xiong [e-mail]