Insurance Client Service Specialist - Commission Eligible

AAA Central Penn; Susquehanna Township (PA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off (front-loaded)

Personal Day

8 paid company holidays

Medical, Dental, and Vision

Health Savings Account with employer…

Flexible Spending Accounts

401(k) with up to 6% company match

Life Insurance

Long-Term Disability

Volunteer days / AAA Cares

Tuition Reimbursement

Free AAA Premier Membership

Exclusive discounts and perks

Job summary

AAA Central Penn is seeking an Insurance Client Service Agent to join our insurance team in Harrisburg, PA. This role focuses on managing existing client accounts, supporting renewals, providing quotes, and identifying upsell opportunities while delivering superior service.

You will collaborate with Insurance Sales Agents to ensure clients feel confident and cared for at every step. We offer a pathway to licensure and a competitive hourly rate with commission potential.

Qualifications

• High school diploma or equivalent.
• Insurance licenses preferred but not required at hire.
• Customer service, administrative, or insurance experience preferred.
• Strong communication and time-management skills.
• Ability to work independently and collaboratively.
• Attention to detail and comfort working with numbers and quotes.

Responsibilities

• Maintain valid Pennsylvania Property & Casualty and Life & Health insurance licenses.
• Manage client accounts to support renewals, cross-selling, and client retention.
• Conduct exposure and needs analysis to provide informed recommendations.
• Prospect, quote, and process policies using internal and external systems.
• Deliver excellent customer service via phone, email, and in-person interactions.
• Review applications for completeness and accuracy prior to compliance submission.
• Provide clerical and administrative support to the insurance team as needed.
• Follow established workflows and protect client confidentiality.
• Promote AAA products and refer opportunities across lines of business.
• Perform other duties as assigned.

Skills

Customer service

Administrative experience

Insurance experience

Communication

Time management

Attention to detail

Numbers & quotes

Education

High school diploma or equivalent

Job description

AAA Central Penn is seeking an Insurance Client Service Agent to join our insurance team in Harrisburg, PA. This role focuses on managing existing client accounts, supporting renewals, providing quotes, and identifying upsell opportunities while delivering superior service.

You will collaborate with Insurance Sales Agents to ensure clients feel confident and cared for at every step. We offer a pathway to licensure and a competitive hourly rate with commission potential.