Insurance Client Experience Specialist

Southern Insurance Professionals, Inc; Gulfport (MS); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

PTO

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Job summary

Southern Insurance Professionals, Inc. in Gulfport, MS is seeking an Insurance Client Service Specialist who handles incoming calls, supports clients with routine service requests, and maintains accurate records.

The role emphasizes customer care and organization in a busy agency environment. Proficiency with Microsoft Office (including Excel) and familiarity with agency management systems are essential to coordinate with carriers, mortgage companies, and team members while delivering clear,

Qualifications

• Two+ years of experience in a customer-facing insurance role.
• Proficiency with Microsoft Office suite, including Excel.
• Deep familiarity with agency management systems.
• Ability to explain policy information clearly to clients.

Responsibilities

• Answer incoming calls and assist clients with routine service requests.
• Gather and organize documents, enter data, and maintain accurate client records.
• Communicate with clients, mortgage companies, and insurance carriers regarding administrative matters.
• Track outstanding requests and follow up to ensure timely completion.
• Work efficiently across multiple software programs and support agency staff.

Skills

Client service

Communication

Microsoft Office

Excel

Agency management systems

Tools

Agency management system

Job description

Southern Insurance Professionals, Inc. in Gulfport, MS is seeking an Insurance Client Service Specialist who handles incoming calls, supports clients with routine service requests, and maintains accurate records.

The role emphasizes customer care and organization in a busy agency environment. Proficiency with Microsoft Office (including Excel) and familiarity with agency management systems are essential to coordinate with carriers, mortgage companies, and team members while delivering clear,