Insurance Client Experience Lead — Retention & Growth

Tibbs Insurance Agency; Spring (TX); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

PTO

Health Insurance

Cancer Policy

Hands-on Training

Team Environment

Job summary

Tibbs Insurance Agency in Spring, TX is seeking an experienced Insurance Customer Service Leader to guide and grow our customer service team. You will lead policy service, retention efforts, and proactive client engagement to expand coverage opportunities and improve satisfaction.

The role requires an active insurance license and 3–5 years of relevant experience. We offer competitive hourly pay, PTO, health insurance, and a team-focused, supportive culture that emphasizes growth and coaching.

Qualifications

• Active insurance license.
• 3–5 years of relevant experience.
• Self-motivated, reliable, and professional.
• Strong multitasking skills in a fast-paced setting.
• Team-oriented mindset.

Responsibilities

• Service and manage existing policies.
• Identify cross-sell opportunities.
• Maintain regular client contact to drive retention.
• Review policies and recommend additional coverage.
• Support overall customer satisfaction and account management.

Skills

Customer service

Leadership

Account management

Cross-selling

Job description

Tibbs Insurance Agency in Spring, TX is seeking an experienced Insurance Customer Service Leader to guide and grow our customer service team. You will lead policy service, retention efforts, and proactive client engagement to expand coverage opportunities and improve satisfaction.

The role requires an active insurance license and 3–5 years of relevant experience. We offer competitive hourly pay, PTO, health insurance, and a team-focused, supportive culture that emphasizes growth and coaching.