Insurance Client Success & Retention Specialist

State Farm Agent; Sachse (TX); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Competitive salary

Paid time off

Health insurance

Profit sharing

Opportunity for advancement

Job summary

A well-known insurance agency in Texas is seeking a Customer Service & Retention Specialist to provide exceptional client experiences. This role involves assisting customers with insurance inquiries, coordinating with team members, and ensuring customer satisfaction. Successful candidates will have a Property & Casualty license, bilingual proficiency in Spanish, and strong communication skills. The position offers a competitive hourly wage ranging from $18.00 to $25.00, along with various benefits, in a supportive and dynamic work environment.

Qualifications

• Property & Casualty license required; consideration for candidates with on-hold license.
• Intermediate knowledge with MS Office applications required.
• Bilingual in Spanish is mandatory.

Responsibilities

• Provide excellent customer support via various communication methods.
• Handle customer inquiries regarding insurance matters.
• Process requests accurately and efficiently.

Skills

Oral communication

Written communication

Bilingual (Spanish)

Customer service

Education

Property & Casualty license

Tools

Salesforce

MS Outlook

MS Word

MS Teams

Job description

A well-known insurance agency in Texas is seeking a Customer Service & Retention Specialist to provide exceptional client experiences. This role involves assisting customers with insurance inquiries, coordinating with team members, and ensuring customer satisfaction. Successful candidates will have a Property & Casualty license, bilingual proficiency in Spanish, and strong communication skills. The position offers a competitive hourly wage ranging from $18.00 to $25.00, along with various benefits, in a supportive and dynamic work environment.