Senior Insurance Customer Service Lead - Impact & Growth

Benchmark Insurance Group; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Salaried positions

PTO after 90‑day probationary period

8 paid holidays

Health insurance

Bonus and commission structure

Job summary

Benchmark Insurance Group in Texas is seeking an experienced Customer Service Manager Lead to serve clients with rapport, clear communication, and problem-solving expertise. This role emphasizes retention, professionalism, and exceptional service in a busy agency environment.

The candidate should have 5+ years in insurance customer service, a Property & Casualty license (or ability to obtain within 60 days), and proficiency with Microsoft Office.

Qualifications

• 5 years of insurance customer service experience
• Property and Casualty Insurance License or ability to obtain within 60-day probation period
• Detail oriented and highly organized
• Excellent communication and customer service skills
• Experience with Microsoft Office and insurance software is a plus

Responsibilities

• Respond promptly to inbound customer calls and build rapport with customers
• Process incoming mail and department emails; escalate issues as needed
• Handle policyholder transactions accurately and timely
• Maintain knowledge of production, procedures, and technical systems
• Utilize desktop and carrier websites to support service delivery
• Perform additional duties as assigned

Skills

Customer service

Communication

Detail oriented

Team player

Proactive

Education

High School Diploma/GED

Tools

MS Office

AMS360

Job description

Benchmark Insurance Group in Texas is seeking an experienced Customer Service Manager Lead to serve clients with rapport, clear communication, and problem-solving expertise. This role emphasizes retention, professionalism, and exceptional service in a busy agency environment.

The candidate should have 5+ years in insurance customer service, a Property & Casualty license (or ability to obtain within 60 days), and proficiency with Microsoft Office.