Insurance Claims Customer Support Specialist

Insurance Administrative Solutions, L.l.c.; Clearwater (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Integrity, LLC is hiring for a customer service-oriented role in the insurance sector. The position focuses on interpreting benefits, handling claims information, and maintaining clear audit-ready documentation.

Candidates should have a high school diploma or GED and strong communication skills to assist policyholders, agents, and providers. The role emphasizes accurate data entry, timely call handling, and adherence to procedures across cross-functional teams, with a commitment to professional,

Qualifications

• Requires a high school diploma or GED.
• Proven ability to handle high-volume calls with courtesy and professionalism.
• Strong communication and documentation skills are essential.
• Proficiency with Microsoft Office products preferred.
• Ability to multi-task and manage time effectively.

Responsibilities

• Receive, organize and use information regarding benefits, contracts, and policy decisions to provide prompt customer service.
• Interpret contract benefits to policyholders, agents, and providers.
• Provide claim status updates to policyholders or providers.
• Prepare and send refund request letters and follow up as necessary.
• Produce correspondence to customers and maintain accurate records.
• Adhere to company policies when handling calls and data.

Skills

Phone skills

Active listening

Microsoft Office

Communication

Documentation

Time management

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Integrity, LLC is hiring for a customer service-oriented role in the insurance sector. The position focuses on interpreting benefits, handling claims information, and maintaining clear audit-ready documentation.

Candidates should have a high school diploma or GED and strong communication skills to assist policyholders, agents, and providers. The role emphasizes accurate data entry, timely call handling, and adherence to procedures across cross-functional teams, with a commitment to professional,